Terms & Conditions

-Trademarks and Branding-

The images/photos on this site, Triple Seven Home  product configurations, and the Triple Seven Home brand are not to be used without permission. © 2017 Triple Seven Home, LLC. All rights reserved

-Handcrafted-

Triple Seven Home, LLC., locally sources materials and thrives on supporting other family/small owned and operated companies for our materials.  Having a close relationship with our vendors allows us to keep our quality control top notch and continue to make sure that they are of the highest quality goods. Our lights can be found in many locations from Florida to France, residential homes to hotels and restaurants. Since our lighting is made by hand, there can be some slight variations from computer screens.  While we try to capture the best images possible, there can be some slight color difference.

-UL Certification-

All Triple Seven Home surface mounted fixtures are UL Certified for both the USA and Canada.  You can find more info here .

Refunds -Return Policy-

We gladly accept returns:

Contact me within: 3 days of delivery

Ship items back within: 7 days of delivery

Request a cancellation within: 24 hours of purchase

We do not accept exchanges on any chandeliers or pendant lighting. 

But please contact us if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

  • Custom or personalized orders
  • Items on sale
  • pendant or chandeliers 

Returns and exchange details

-Return Policy-
Triple Seven Home lighting is a custom, made to order company and therefore, we accept returns within 3 days of receipt of items. 
Please email us within 3 days of getting your order so that we can issue a RGA (return goods authorization) number. 
We do not accept returns on large quantity orders of 5 of more, items that have been installed, damaged, wires cut -or- modified , custom items, or any of our pendant cord lights. 

Shipping charges are non-refundable and return shipping charges are the responsibility of the customer. Tracking numbers for returns are required to be sent to info [!at] triplesevenhome.com

Please carefully package all lighting properly and wrapped up for the transit back. Unfortunately, we will not accept packages that are returned without proper packing. 
Our return address is :
360 Stan Drive
Unit B
Melbourne, FL 32904
321-499-3262

•Custom fixtures are not returnable. This includes custom sizing and or modifications on our normal products.

Custom fixtures are not returnable. This includes custom sizing and or modifications on our normal products.


-Cancellation Policy-


We handmade each item to order. Because of this, we have set return and cancellation policies in place. By purchasing from our shop, you are agreeing to these terms. To cancel any order, you must contact us via email within 24 hours after the order is placed. The 24 hours includes everyday of the week, including holidays.
Please read our descriptions carefully and always email if you have any questions before purchasing; we'd love to answer any questions you may have!


If a fixture or piece of furniture you receive is damaged, it must be brought to our attention immediately so that we can notify postal and at that point sent back to us for repair. 
Please read our descriptions carefully and always email if you have any questions before purchasing.

 

 

- S H I P P I N G - 

• If you have a different address than that listed on Etsy - Please notify us IMMEDIATELY after placing your order. If not, the shipment will go to the address provided on Etsy during checkout.

-Lead Time-
Varies with each fixture .  Email us for current lead times. 

-Shipping-
Please make sure all shipping addresses and numbers are correct to insure proper and timely delivery.

Triple Seven Home we will not be held liable if an order is returned or delivered incorrectly due to an invalid or incorrect shipping address as input by the customer. The customer will be responsible for the return shipping cost and re-delivery cost. Please allow 1 -2 days for the tracking information to show via the web.  


We ship FedEx and/or USPS, Mon-Fri. Your package will be boxed in a certified 200 lb test box with biodegradable packing materials. Triple Seven Home provides timely and environmentally responsible shipping by using 100% recycled heavy duty kraft paper and 100% biodegradable corn starch peanuts. No need to throw our peanuts in the trash; they dissolve in water for easy disposal!

*Signature Required Shipping- Please contact us jenni [!at] triplesevenhome.com to arrange signature required shipping. This will incur an additional charge per carrier. 

*Please note that we can offer expedited shipping only if this is arranged before your order is placed and extra charges apply.

- International Orders -

Triple Seven is pleased to offer international shipping: Please expect to wait up to 1-3 weeks, depending where you live, for shipping. Rare occasions 4-6 weeks. We are not responsible for any delay in the transit times or the time it takes for it to pass through customs.
Customs fees are unavoidable and can be as high as 20% of the order. Additionally, international orders run the risk of being withheld in customs. These possibilities are not the responsibility of Triple Seven Home, and should be considered before placing an order. We cannot guarantee that you will or will not be charged any customs taxes or duties. We do not know what these fees may be or when they may apply. Please check with your country's customs laws and fees for more information before placing an order

-Warranty-

Triple Seven Home is proud to offer a 1-year warranty for all lighting.  Our 1-year warranty is limited to repair or replacement of the fixture itself.  The 1 year warranty does not extend to secondary charges such as contractor or electrician fees. The determination of whether to repair or replace a fixture will be made by Triple Seven Home at our discretion. Any approved repair work must be performed by  Triple Seven Home at our studio or an authorized representative of Triple Seven Home on site. Any unauthorized repairs or modifications will void this warranty entirely. Incorrect installation or failure to follow our care instructions will void this warranty entirely. This warranty -does not- cover damages from: cutting wires prior to installation,  accidental glass breaking, weathering/environment, misuse, or normal wear and tear.

-Installation-

Triple Seven Home, guarantees to the original purchaser that, at the time of delivery, our products are free from defects in materials and workmanship.

Triple Seven Home, LLC., is not liable for any damages caused to fixtures related to mis-handling or inexperience with installation. Fixtures should always be installed by a licensed electrician. Follow instructions for proper bulb sizes and wattage.

-International Lighting-

All lights, with the exception of some chandeliers, are rated 110-240 volts.  The threaded Medium bases we use in the States are E26. E for Edison Screw, 26 for the width in mm. In the UK/Europe – E27 is used, which is just about the same diameter and thread pitch, but is a bit taller (one more thread). Usually US bulbs will fit UK sockets and vice versa, but this is not always the case. We have had no issues with bulb/sockets, but it is up to the customer to inquire about installation and what will work best in your country.  If you are purchasing a light from us, we will use North American plugs. You can have an electrician remove it once you receive it or buy an adapter at any hardware store to easily install a plug for your needs.

Privacy

Triple Seven Home is committed to protecting the privacy of our customers. Information obtained for the use of business will never be shared.

Policy Changes

Triple Seven Home  LLC., may, from time to time, update this policy and listings. Notice of material changes or changes to our privacy practices will be posted at this site. We encourage you to periodically review these terms and conditions in order to keep apprised of our current terms and conditions. © 2017 Triple Seven Home, LLC.